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Thread: Payment issues..

  1. #1
    Senior Member Yakumo has a spectacular aura about Yakumo has a spectacular aura about Yakumo's Avatar
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    If you are having payment issues, please try these suggestions :

    Quote Originally Posted by baghiDog View Post
    -Dont use UPPERCASE letters !!!! (first name and last name in lowercase)
    -no stranges caracters like (+.-*/")
    -phone number : Dont use +4154... replace "+" by 00 ( +4122 --> 004122)
    -be sure you dont invert lastname, firstname
    - City name must be in english (genève --> geneva)

    +++
    By in english this quote is suggesting using english character set only. (a-z, 26 chars, no accents)

    Some locations and card types are not able to pay at this time, the QuakeLive team is working with their banking system to bring support for those locations as soon as possible.

    I strongly suggest disabling noscript and adblock plugins or using a browser or browser session with them disabled.

    Rather strangely some users with American Express have reported payment for them only worked via Internet Explorer instead of their normal browser.

    Prepay cards which have an option on the back for a place to contact the bank and place a billing address to the pre-paid card's account should if nothing else (see the below quote)

    Prepay American Express apparently do not work.

    Quote Originally Posted by Lam View Post
    Prepaid virtual cards that you can get without leaving home:
    http://www.mywirecard.com/en/mastercard.html
    https://www.entropay.com/prepaid-virtual-visa

    I haven't used either of them, but both were suggested in other places by QL players.
    An unknown error has occurred. Please try again later - this can mean a problem with GeoIP tracking and usually using a proxy / disabling proxy helps.

    If you try a few times and get "We could not process your order. Please verify your information and try again.", you can get blocked and it won't accept any more payments from that card for some time, please contact Support.

    please email support@quakelive.com for assistance if nothing in this thread helps, the forum is user to user support, they cannot help further.
    Last edited by Yakumo; 07-29-2012 at 04:56 PM.

  2. #2
    Junior Member riz is on a distinguished road
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    Payment issues..

    So yeah, im sitting here wanting to give id money, they dont seem to want it. When I try to make a payment I get "We could not process your order. Please verify your information and try again." message over and over.

    Iv tried three diff cards, Maestro/Solo/Visa... none have worked, each one has came up with the same message. My info is 100% accurate, the cards have more than enough money on.

    I know what the verification code is when using the visa(last 3 digits on the back), the maestro/solo cards dont have an issue number.

    No one I know has a credit card, if they did im sure they wouldnt lent me it to put their details up on some website.

    What can I do?

  3. #3
    Member Leadcore is on a distinguished road
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    wish i knew....i can't give them money either..same as you.

  4. #4
    *cheesyFries
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    turn off noscript. I got that when it was blocking the server.

  5. #5
    Member perpetual_war is on a distinguished road
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    got same problem..... cant subscribe atm at all :/

  6. #6
    Junior Member YaZoR is on a distinguished road
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    Tried 5 different cards about 40-ish times. Never worked and always get said issue.
    Last edited by Lam; 08-09-2010 at 06:27 AM.

  7. #7
    Member perpetual_war is on a distinguished road
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    Quote Originally Posted by cheesyFries View Post
    turn off noscript. I got that when it was blocking the server.
    what noscript ?

  8. #8
    Member Leadcore is on a distinguished road
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    I don't have noscript installed....its gotta be an issue with their payment vendor. Hopefully they are pci compliant!

  9. #9
    Junior Member riz is on a distinguished road
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    maybe its worth adding im with Natwest and all the cards iv used are with them..

    I know a few lucky people have been able to pay by debit card from the uk, so god knows..

  10. #10
    Junior Member YaZoR is on a distinguished road
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    I've tried 5 cards from 3 different UK banks.

    Visa
    Visa Debit
    Mastercard
    Maestro

    =(

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