Where are the Swedish servers?

[sCaz]

HEEELLOO!? Do we get a refund, 3p more ELO, a trip to malaysia and does Sweden and Denmark get to keep playing in freaking Geyserlandia? It's not like QL is a a crappy forum project. It's commercial, one way or another, and widely spread, right? :-P

Sweden pretty much spawned the modern Internet so what the *? It's not that this issue lacks in knowledge, resources, connection, tp-cables or whatever. The "donated" provider of a "pay service" is also DH so I would guess they have paid their bills?

From what we know now, this is just a communicative neglect between QL and DH and a communicative ignorance between QL and us, the waiting customers. Get the game back to Scandinavia. It is after all a place pretty hefty, seen from space.

[InnardsDecay]

They are having problems with networking equipment there. No ETA currently on when it'll be back up.

For gods sake (or for your customers sake), answer our questions more deeply.

I have a lot of respect for you two guys, running this game and this community all by your own, but my frustration grows for every time you do not answer either my or other peoples questions.

For instance, I've wrote to the customer support on several occations before and have been answered with total silence.

I wrote to you guys about the swedish servers and I started a thread in the bug issues section.
I've recieved NO answers from any staff members, that is Sync_error (am I right about his nick?) and you.

This thread, which I had to search for on my own (and keep in mind that this thread was created AFTER mine), doesn't really give me any vital info at all.

N1 in running a business, no matter what kind of business we're talking about, is to: 1. Keep your customers happy and 2. Make profits out of the business or 3. At least don't lose out on the business.
You cannot do nr 2 without succeeding with nr 1. You probably cannot do nr 3 wthout succeeding with nr 1 either.

I don't wanna be a whining *****, but I actually pay for customer support and in reality, I get none at all.

I don't expect that the two of you is gonna be able to answer ALL questions asked by your customers, but at least you could've wrote something about the swedish servers on Facebook or on Twitter.
It's such a simple thing to do.

Obviously you've had time to write about the different tournaments and championchips, so you know.. Two or three lines aren't really that much asked by you folks. Especially if you consider that there are people like me paying for this service.
I can't find any information about WHO is providing the server(s), so I can't find any info on why the SE servers are down and francly, it's not my responsability.
It's your responsability to provide us (your customers) with all technical support you can.

Believe me, I want to pay for this game. I can pay for this game once a year for the rest of my life.
But I am, and I will be, asking for something in return.

Just sharing some thoughts, so don't take me as if I'm angry or something.
I just want this game to continue to exist and hopefully grow, but as it is being runned now, I'm really skeptical.

Best regards

/Innards Decay

[Murdarah]

I double it.

[Stenbeck]

yeah what the...... this is getting real lame. I just bought premium too .. and now there are NO CA servers at all.... ?!

[shawbo]

Could we at least get some information on what is going on? Will there no longer be any swedish servers? Do you need a new sponsor? I could call around if that is what is needed. All i would need is the specifics of whats needed. The silence is the most annoying thing about this whole thing as I don't know if your taking this seriously or just hoping it will go away and solve it self as some sort of a self destructive way to close QL.

[Cabbe]

Agreed, tell us what is required and we'll get a gigabit line up if necessary...

[doi]

yeah what the...... this is getting real lame. I just bought premium too .. and now there are NO CA servers at all.... ?!

Me too. Got PRO account. Can just start a GER server, which i get the dubbled ping. Cant aim ffs. All the servers lag. Another thing is that QL started that arena rotation, so that non premium user can only chose some of the arenas. Cant understand *** they are doing. Getting pissed off!

[sCaz]

Well, DreamHack crew answered in about 6 minutes. Holding my thumbs!

The server that Quake Live server operation was based on have broke and can not be
repaired. Right now, it is unclear whether we will be deploying a new server.
We are investigating this.

Regards

Fredrik Nystrom
DreamHack

[ahrifaen]

Well, DreamHack crew answered in about 6 minutes. Holding my thumbs!

The server that Quake Live server operation was based on have broke and can not be
repaired. Right now, it is unclear whether we will be deploying a new server.
We are investigating this.

Regards

Fredrik Nystrom
DreamHack

Excellent, in Fredrik you can trust!

[InnardsDecay]

Excellent, in Fredrik you can trust!

Interesting.
We get better support by writing to Dreamhack than to the QL support.

This is the kind of info I was writing about in my former post. Why didn't QL staff ask DH about this and then tell their customers via this forum or via Facebook or Twitter?

I'm extremely disappointed at QL's support.
It's things like this that pisses me off and that might make me wanna change my mind about supporting this project.

I hope that QL's staff have learned something of this and I also hope that I can have a better dialogue with the support, which is a service that I actually pay for.