Known Issue: Premium / Pro Subscription Purchase Error (GeoIP Missing)

[MANthrax]

My buddy had this issue with FF, tried using IE and things went smoothly.

That would be my suggestion for right now. Already sent in a ticket about it last week.

This has been and remains the problem. Programmers trying to run a business. If a person using any but a supported browser attempts to make payment it should say you're using and unsupported browser please return using a browser listed below. Management is clueless like when they did pregame ads and didnt check them. We could not play the entire weekend because of it. Sick

[Chibers]

This has been and remains the problem. Programmers trying to run a business. If a person using any but a supported browser attempts to make payment it should say you're using and unsupported browser please return using a browser listed below. Management is clueless like when they did pregame ads and didnt check them. We could not play the entire weekend because of it. Sick

I mean, personally I've never had a single issue with this game, except when the site was down over attacks. That's been it. None of these super lags because of lvl3 hosting, no through-rails, no this or that...

I consider myself a very lucky guy in that regard. :P

[enki]

Bump.

Is anyone planning to do anything about this? It's been 2 weeks now... still can't order Premium or Pro.

An Error Has Occurred

An error has occurred while handling your request. Please try again in a few moments, or if you continue to have this problem let us know on the forums or contact us over email.

- Return home
- Go back to the previous page

Really, in 2 weeks you can't respond to a single support ticket, email, or forum post? Eve Online can do that with like 350,000 clients in a few days. This game has what? 50, 60 players? This is pathetic, disgraceful customer service.

[pikaluva13]

Bump.

Is anyone planning to do anything about this? It's been 2 weeks now... still can't order Premium or Pro.

An Error Has Occurred

An error has occurred while handling your request. Please try again in a few moments, or if you continue to have this problem let us know on the forums or contact us over email.

- Return home
- Go back to the previous page

Really, in 2 weeks you can't respond to a single support ticket, email, or forum post? Eve Online can do that with like 350,000 clients in a few days. This game has what? 50, 60 players? This is pathetic, disgraceful customer service.

You do realize that Eve Online probably has more than 1 person doing the staff-related stuff, right? Ordus is only one person and he's got a lot of other things to do as well due to the demos sent in for aimbots/wallhack/harassment/etc.

Also, if you are using the support ticket, they send the email to the email that you signed up with, so that may be part of the problem.

[Ordus]

I'm sorry, I've sent multiple emails. No response. None.

I do not know which account you've send the emails from, but it certainly wasn't the one you are posting with.

I reply to every ticket, and while the wait time may sometimes be a day or longer, in general you will receive an answer within 24 hours. Additionally you will receive an automatic reply from the ticket system to let you know your email or ticket was received. If you did not get any reply at all as you claim you must not have used the correct email address or you did not check the appropriate email address for a reply.

[enki]

I do not know which account you've send the emails from, but it certainly wasn't the one you are posting with.

I reply to every ticket, and while the wait time may sometimes be a day or longer, in general you will receive an answer within 24 hours. Additionally you will receive an automatic reply from the ticket system to let you know your email or ticket was received. If you did not get any reply at all as you claim you must not have used the correct email address or you did not check the appropriate email address for a reply.

While I appreciate your response, that isn't the case. I've always used the same addy for email and it's the one I signed up with in the early beta. This is the same email I've used to send everything. No, nothing ended up in my spambox either
Don't know what to tell you, man... but Why wouldn't you have even chimed in over a week ago when this post was still active and I was requesting help?

Do you have any idea if it's even going to be possible to order Premium or Pro at all anymore? Is this going to work, or have you guys just given up? I guess the lack of response in 2 weeks pretty much tells me nobody's there anymore and didn't tell you.

[Ordus]

Ordering works just fine for the vast majority of people. In some cases though something on your system can block it, like NoScript, using the incorrect browser or the IP address not being readable by the site. All of these things were already mentioned in this thread as advice.

From your description it sounds like the 2nd post, made by Diplodok would be the way to go.

[enki]

Ordering works just fine for the vast majority of people. In some cases though something on your system can block it, like NoScript, using the incorrect browser or the IP address not being readable by the site. All of these things were already mentioned in this thread as advice.

From your description it sounds like the 2nd post, made by Diplodok would be the way to go.

Ordus,

I don't see how the IP could be any more updated than it is. If it were any closer Lon/Lat there would be a target painted on top of my head.
Also, have tried in FF and IE disabling everything addon / plugin related and even went as far as to not only disable but delete noscript. I'm not using any proxies, etc. There's nothing else I can think of that would be an issue on this end. :/

Cheers.

[Adderall]

I reply to every ticket

I can honestly say that is 100% true

[enki]

I can honestly say that is 100% true

And yet, here we are. You also "said" to email support@quakelive.com (I sent 4 and got 0 replies).

That puts you at 0/2. Sorry