Is anyone planning to do anything about this? It's been 2 weeks now... still can't order Premium or Pro.
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Really, in 2 weeks you can't respond to a single support ticket, email, or forum post? Eve Online can do that with like 350,000 clients in a few days. This game has what? 50, 60 players? This is pathetic, disgraceful customer service.
Also, if you are using the support ticket, they send the email to the email that you signed up with, so that may be part of the problem.
I reply to every ticket, and while the wait time may sometimes be a day or longer, in general you will receive an answer within 24 hours. Additionally you will receive an automatic reply from the ticket system to let you know your email or ticket was received. If you did not get any reply at all as you claim you must not have used the correct email address or you did not check the appropriate email address for a reply.
Don't know what to tell you, man... but Why wouldn't you have even chimed in over a week ago when this post was still active and I was requesting help?
Do you have any idea if it's even going to be possible to order Premium or Pro at all anymore? Is this going to work, or have you guys just given up? I guess the lack of response in 2 weeks pretty much tells me nobody's there anymore and didn't tell you.
Ordering works just fine for the vast majority of people. In some cases though something on your system can block it, like NoScript, using the incorrect browser or the IP address not being readable by the site. All of these things were already mentioned in this thread as advice.
From your description it sounds like the 2nd post, made by Diplodok would be the way to go.
I don't see how the IP could be any more updated than it is. If it were any closer Lon/Lat there would be a target painted on top of my head.
Also, have tried in FF and IE disabling everything addon / plugin related and even went as far as to not only disable but delete noscript. I'm not using any proxies, etc. There's nothing else I can think of that would be an issue on this end. :/
5.26.2013 - reality.cfg - http://corruptreality.com/__old/ - q2 lith ctf - rip luigi
Amd 8350 - 4.4hz
gskill sniper 16 gigs - 1006hz
firstname.lastname@example.org (I sent 4 and got 0 replies).
That puts you at 0/2. Sorry
Last edited by enki; 08-25-2011 at 04:07 PM.